We scored 9.5 out of 10 on delivery. Here is why it matters.

Choosing the right sustainability software is hard. Making it work is harder. Connecting data sources, onboarding teams, navigating complex methodological questions, keeping pace with regulations that shift faster than most implementation plans: that is where programs either gain traction or quietly stall.

We track our delivery CSAT (Customer Satisfaction Score related to services) closely because it tells us whether we’re actually closing that gap for our customers.

Our Delivery Team averaged 9/10 in both 2024 and 2025. Q1 2026 came in at 9.5/10. 87.5% of customers scored the experience 9.0 or above, across sectors as varied as retail, financial services, manufacturing, healthcare, and transport.

Customers consistently highlight responsiveness, deep product expertise, and the quality of onboarding and ongoing partnership. That tells us people aren’t just satisfied with the product. They value the way we work alongside them.

Part of why that works is who our Platform and Sustainability Experts are. Many are former in-house sustainability managers or consulting professionals. They have been there before. They understand the pressures, the data challenges, and the regulatory complexity from the inside. When a customer is working through a difficult methodological question or preparing for a disclosure deadline, they are not talking to a generalist. They are talking to someone who speaks the same language, because they have sat in the same seat.

A strong score in a single quarter can be a spike. The same average sustained across two full years, now improving, points to something more structural. That is what we are most proud of.

The companies moving fastest on sustainability aren’t just the ones with the best tools. They are the ones where those tools were implemented well and backed by a team that knows how to keep pace with a fast-moving landscape. That is what we are building.